Iconic Spaces BD
Website: https://iconicspacesbd.com/
Effective Date: 18 November 2025

At Iconic Spaces BD, we aim to ensure a smooth and transparent experience for our clients. This Refund & Cancellation Policy outlines the conditions under which cancellations or refunds may be considered for interior design, decoration, and renovation services.

For any questions, contact us:
📞 +8801886801218, +8801974063611
📧 [email protected]
🏢 House 15, Road-08, Nikunjo-02, Khilkhet, Dhaka-1229

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Project Cancellation Before Work Begins

If a client wishes to cancel a project before any design or site work has started:

• A partial refund may be issued after deducting administrative and consultation costs.

• If design work, site visits, or planning have already been initiated, relevant charges will be deducted.

• Refund eligibility will depend on the specific project agreement.

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Cancellation After Design Approval

Once final design concepts, drawings, or BOQs have been approved:

• Design fees become non-refundable, as the work has already been completed.

• If the client cancels after approval but before execution begins, material procurement and labor planning expenses may be deducted.

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Cancellation After Execution Has Started

If project execution or on-site work has begun:

• Refunds are not applicable on completed work.

• Any materials purchased specifically for the project cannot be refunded.

• Labor charges for completed stages will be deducted from any amount paid.

• If additional payments are due based on work progress, the client must settle the balance.

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Material Purchases

Materials (tiles, boards, lights, hardware, fabrics, etc.) sourced or purchased for the project:

• Are typically non-refundable, as suppliers may not accept returns.

• Any returnable items will follow the supplier’s specific return policy, if available.

• Transportation and handling fees may apply.

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Refund Processing Time

If a refund is approved:

• Processing may take 7–14 business days.

• Refunds will be issued through bank transfer or the original payment method.

• Clients will receive a confirmation once the refund is processed.

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Project Delays Caused by the Client

If delays occur due to the client’s decisions, unavailability, or site access issues:

• No refund will be issued for time lost.

• Additional charges may apply for extended labor or rescheduling.

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Changes in Scope

If the client changes the project scope (design, materials, layout, etc.):

• Additional costs may apply.

• Refunds will not be issued for previously approved and completed work.

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Force Majeure

Iconic Spaces BD is not liable for delays or cancellations caused by events beyond our control, such as:

• Natural disasters

• Political unrest

• Market shutdowns

• Supplier shortages

Refund decisions in such cases will be evaluated based on work progress and actual costs incurred.

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Non-Refundable Items & Fees

The following are non-refundable:

• Consultation fees

• Design fees after concept delivery

• Fees for completed labor

• Customized or made-to-order materials

• External contractor or supplier payments

• Government or regulatory fees (if applicable)

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Disputes & Resolution

In case of disputes regarding cancellations or refunds:

• Both parties agree to attempt resolution through discussion and negotiation.

• If unresolved, the matter will follow the legal jurisdiction of Bangladesh.

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Policy Updates

Iconic Spaces BD reserves the right to update or modify this policy at any time. Updated versions will be published on our website with a revised effective date.

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Contact Us

For refund or cancellation-related questions, please contact:

📞 +8801886801218, +8801974063611
📧 [email protected]
🏢 House 15, Road-08, Nikunjo-02, Khilkhet, Dhaka-1229